Order Cancellation & Replacement Policy

Thank you for shopping at Uphaar. We value your satisfaction and aim to provide the best products and services. If you are not completely satisfied with your purchase, we are here to help.

14-Day  Replacement Policy

You have 14 days from the date of receiving your item to request a return. To be eligible for a return, the item must be:

  • In the same condition as received
  • Unworn or unused
  • With tags
  • In its original packaging

Additionally, you will need to provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at team@uphaar.store. Once your return request is approved, we will send you a return shipping label and instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.

Return Address

Please send returns to the following address:
Uphaar, Delhi, India

For any return-related questions, feel free to contact us at team@uphaar.store.

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can assess the issue and rectify it.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Please contact us if you have questions or concerns about a specific item.
    Note that sale items and gift cards are not eligible for returns.

Exchanges

To ensure you receive the desired item promptly, we recommend returning the item you have and, once the return is accepted, making a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The returned item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

 Replacement Policy

Orders can be canceled within 12 hours of placing the order. After that, they cannot be canceled.

Once an order is dispatched, it cannot be canceled.

We only offer replacements in cases where the issue is from our end, such as:

Error in engraving
Wrong model sent
Mistake in the cutting/design
Missing keyring in the order


Contact Us

If you have any questions about our replacement  policy, please contact us:

  • Email: team@uphaar.store
  • Phone: 9310007481
  • Store Address: G9, Radhey Puri, Krishna Nagar, Delhi 110051
  • Company Name: Uphaar
  • Registration Number: 07AAIFU7752R1Z6